We provide a range of supports in response to permanent caregiver requests...

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FAQs

Q?

Do you fund court costs for legal representation?

A.

You can contact us with a request for legal costs and we will put you in touch with your local Oranga Tamariki Ministry for Children (previously CYF) Site Manager who will discuss your needs and how they can be met.

 

Q?

Can I get support for tertiary education costs?

A.

Support to permanent caregivers under the s388A criteria can only be provided where there is no other government provision eg student loans. However, some education related costs will meet the criteria if the child or young person has extraordinary needs.

Q?

Can I get respite care?

A.

Ideally caregivers are supported by wider family and friends to assist with providing time out of home for the child or young person. Where there are no alternative care options, the PCSS will assess your needs and plan with you to meet those.

Q?

I have a letter of commitment including contingency support from Oranga Tamariki Ministry for Children (previously CYF), can I still get the support they promised?

A.

The PCSS will look at the Oranga Tamariki Ministry for Children's (previously CYF's) commitments in light of a conversation with you about your current needs and how best they can be met.

Q?

What if I’m not happy with a decision made by PCSS about the support I requested?

A.

Where you are not happy with a decision made by the PCSS under the s388A(2) criteria, you have a right to request a formal review of that decision. The review is carried out by Oranga Tamariki Ministry for Children. If you are still not happy you can have the decision reviewed in the Family Court.

If you would like to request a formal review of a decision made by the PCSS under s388A(2) please contact us on 0800 367 7277, or complete the "Review of Decision Form", and email it to enquiries@pcss.org.nz.  You might need to install Adobe Acrobat DC.  This will enable you to complete the form on your computer and email it using the email (envelope) button.

Alternatively, you may email or post the review of decision form directly to the Ministry as indicated on the form.

Q?

What if I need support and don’t fit the definition of a ‘permanent caregiver’?

A.

We suggest you contact your local Oranga Tamariki Ministry for Children (previously CYF) or WINZ office to discuss options.

Q?

I am struggling to manage contact between us and our child’s/young person’s birth family

A.

The PCSS can talk to you about the needs of your child/young person and the impact of contact on them. We will discuss options which may include having a social service provider supporting you to manage contact or, if the situation is threatening the welfare of your child/young person, we can give some advice about a change of legal orders.